As hybrid work transitions from a temporary pandemic-era band-aid to the normal way of working, many leaders are wondering how they build an inclusive hybrid culture. The pandemic laid bare existing inequalities at work — around caregiving, race and even age — and while there is an opportunity to “build back better,” the path to “better” is unclear, even for leaders committed to inclusive organizations. This is in large part because not all working arrangements work the same for all employees. A policy or “perk” that benefits some people and makes them feel included, can make others feel like they do not belong or cannot thrive.
3 Tensions Leaders Need to Manage in the Hybrid Workplace
Building an inclusive culture is a balancing act.
February 03, 2022
Summary.
When it comes to hybrid work cultures, even leaders who are committed to having an inclusive organization struggle to put the right policies and procedures in place. Rather than trying to get it “right,” leaders need to manage three tensions: allowing employees to work when and where they want vs. expecting constant availability; employees feeling isolated vs. invaded when working remotely; and which practices are possible in a hybrid environment vs. which are rewarded. The authors share advice for how to navigate each of these tensions in a way that prioritizes inclusion.
New!
HBR Learning
Diversity, Inclusion, and Belonging Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Diversity, Inclusion, and Belonging. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
How to build a better, more just workplace.
Learn More & See All Courses
New!
HBR Learning
Diversity, Inclusion, and Belonging Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Diversity, Inclusion, and Belonging. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
How to build a better, more just workplace.